My Account   l    Quick Order   l    Easy Reorder   l    Cart

Frequently Asked Questions (FAQs)

Home  >  Orders/Return Policy  >  What is your return policy?

What is your return policy?

Jody Pupecki
jodyhost
5 years 243 days ago

How do I exchange an item?

Your request must be made within 7 days of delivery by creating a support ticket or calling customer care 9:00am - 3:30pm EST M-F at 888-339-2506. Returns must be sent via a traceable method as we will not credit for an order where proof of receipt cannot be made. No returns are accepted without prior authorizations and, no returns will be allowed on any product that was not part of the original purchase through coffeerocket.com. (i.e. resale of product through 3rd party on Amazon, EBay, etc.). Please include the original order number when returning any items. Any gift item shipped to you from coffeerocket.com may be returned for a merchandise credit that can be used on a future coffeerocket.com order or exchanged for product of equal value. Refund checks are not available for gift returns. Shipping is non-refundable.

Damaged / Defective On Arrival / Wrong or Missing Item(s)
Any items from your order that are damaged by the shipping courier during transit or defective upon arrival must be reported within 7 days of delivery. Requests after 7 days of receiving the product will not be accepted. The product should be in original condition with box and packaging. We will replace and pay replacement shipping for all items damaged in shipping, provided we can pick up the damaged items and their original packaging (this is necessary for us to file a claim). To report a damaged or defective item, create a support ticket or call our Customer Care Department, Monday-Friday 9:00am - 3:30pm EST M-F at 888-339-2506: If CoffeeRocket.com has made an error in shipment either with the wrong item or missing items from the order; we will promptly replace those items with the correct ones. In instances where stock is no longer available, your account will be credited.

Refunds are contingent upon inspection of item(s) once we receive it.

There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded. 

Customer is responsible for all shipping costs if seller is not at fault. 

1 0 Was this helpful to you?

Customer Testimonials