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Frequently Asked Questions (FAQs)

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How do I track my order?

Jody Pupecki
7 years 261 days ago

Once your order ships, you will receive a confirmation email to the email address you provided with your tracking number.  You can then go to, enter in the tracking number provided and follow the progress of your package.

If you did not receive or deleted the tracking email you can also find your tracking number online in your order details (*Note: You must have been logged in before placing your order to track your order in your account.)

  1. Go to My Orders and click the edit pencil icon to the left of the order you wish to track.
    Edit pencil icon for your order
  2. Click on the shipping tab that loaded (you may need to scroll down to see it) and you will find your tracking number.
  3. Copy the tracking number and visit to enter the number and track your package.
    UPS tracking code example
  4. If your package has been marked shipped but there is no tracking number in the shipping tab, please contact support.
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