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Frequently Asked Questions (FAQs)

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How do I track my order?

Jody Pupecki
jodyhost
7 years 261 days ago

Once your order ships, you will receive a confirmation email to the email address you provided with your tracking number.  You can then go to UPS.com, enter in the tracking number provided and follow the progress of your package.

If you did not receive or deleted the tracking email you can also find your tracking number online in your order details (*Note: You must have been logged in before placing your order to track your order in your account.)

  1. Go to My Orders and click the edit pencil icon to the left of the order you wish to track.
    Edit pencil icon for your order
  2. Click on the shipping tab that loaded (you may need to scroll down to see it) and you will find your tracking number.
  3. Copy the tracking number and visit UPS.com to enter the number and track your package.
    UPS tracking code example
  4. If your package has been marked shipped but there is no tracking number in the shipping tab, please contact support.
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Customer Testimonials

You Guys are simply WONDERFUL!! YOU guys never cease to amaze me with your quick shipping! I placed my order yesterday and it is already out for delivery to my house today! YOU GUYS ROCK AT COFFEE ROCKET!!

Betty S.

Thank you so much for the rapid response and resolution. I am very pleased with the quality and freshness of the packets and equally impressed with the prompt response to my inquiries. I want to thank you for great customer service.

Gail M.

I ordered 2 cases of K-cups on the 10th of June. Today is the 12th. IT'S ALREADY HERE! WOW, I guess that's the ROCKET in Coffee Rocket!

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Aside from great coffee @ great prices.....You do a great job @ customer service. Way beyond so many others!! I highly recommend Coffee Rocket!

Jan C.

My order arrived quickly and the price was amazing! I highly suggest others who have Keurig makers order from here. Much less than the stores and free shipping.

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THE BEST SERVICE ANYWHERE!! EVER!!! Ordered my coffee (with an awesome!!! rep) via telephone at 4pm on Monday...received my order on TUESDAY afternoon!! WOW!! Best service!! Best prices!!! EVERYONE should get their coffee here!! A++++++++++

Barbara L.

Awesome service, just ordered my K-Cups coffee Saturday morning and my order was on my porch today when I go home from work! Thanks from Ohio...

Suzann L.