We have recently changed our business strategy to build a reputation with the online community as a reliable source of quality brand coffees and teas at prices that are always the lowest available online. The new CoffeeRocket pledge line is "Lowest Everyday Prices!".
There are several things our customers do to enable us to make our pledge.
The Price Match Guarantee is our way of ensuring that we always offer our community the best price on coffee and tea products at CoffeeRocket.com. If our regular prices are not better than our online competitors, we will give you an adjustment to offer you the same deal.
Just present to us the materials showing that another business is offering the identical beverage product for a lower price, and we will issue you a credit for the difference if you've made a purchase with us within the last 24 hours. Please read the Questions and Answers below for more details.
Below are the formal Terms and Conditions of our Lowest Price Guarantee presented in Question and Answer style:
How do I take advantage of the Coffee Rocket 100% Price Match Guarantee?
First you must place your order. Then, fill out the request form on this page with your order number, the competitor's price, and where it is advertised. You must include the actual link of the product you are requesting a price match for in the price match submission form. If you have already applied a coupon, which brings the total value of the product lower than the competitor's offer, the price match does not apply. We will credit you the difference back PLUS deposit 50 Rocket Reward Points into your account. Yes, it's that easy. Credit usually takes 3-5 business days to be completed. Please note if you pay by PayPal, it may take a bit longer to credit the difference.