We have recently changed our business strategy to build a reputation with the online community as a reliable source of quality brand coffees and teas at prices that are always the lowest available online. The new CoffeeRocket pledge line is "Lowest Everyday Prices!".
There are several things our customers do to enable us to make our pledge.
The Price Match Guarantee is our way of ensuring that we always offer our community the best price on coffee and tea products at CoffeeRocket.com. If our regular prices are not better than our online competitors, we will give you an adjustment to offer you the same deal.
Just present to us the materials showing that another business is offering the identical beverage product for a lower price, and we will issue you a credit for the difference if you've made a purchase with us within the last 24 hours. Please read the Questions and Answers below for more details.
Below are the formal Terms and Conditions of our Lowest Price Guarantee presented in Question and Answer style:
How are Price Match credits calculated?
In order to calculate the competitor’s offer, we will re-create the customer’s exact order through the competitor’s online order form, including any additional charges or fees that would be part of their final offer. If the final price offered by the competitor is indeed lower, we will guarantee a credit or refund based on the price difference of the replicated order. Please keep in mind; some offers from competitors are subject to additional terms, fees and/or shipping charges, which will be taken into account when verifying the price match.
NOTE: Price must be public on the competitor's website without having to create an account or provide billing information to view the price.