We have recently changed our business strategy to build a reputation with the online community as a reliable source of quality brand coffees and teas at prices that are always the lowest available online. The new CoffeeRocket pledge line is "Lowest Everyday Prices!".
There are several things our customers do to enable us to make our pledge.
The Price Match Guarantee is our way of ensuring that we always offer our community the best price on coffee and tea products at CoffeeRocket.com. If our regular prices are not better than our online competitors, we will give you an adjustment to offer you the same deal.
Just present to us the materials showing that another business is offering the identical beverage product for a lower price, and we will issue you a credit for the difference if you've made a purchase with us within the last 24 hours. Please read the Questions and Answers below for more details.
Below are the formal Terms and Conditions of our Lowest Price Guarantee presented in Question and Answer style:
When & how can I use my Rocket Rewards?
If you have been logging in when placing your previous orders, you have been accruing Rocket Reward$ loyalty points.
To be able to redeem points, you must have at least accrued 200 points. If you have at least 200 points, upon checkout, where you are asked how to pay, you'll see that automatically your reward points will be listed with a box for you to redeem them. (NOTE: if you do not have 200 points yet, you will NOT see the box to redeem points.)
Just type in the amount of points you'd like to redeem and click the green + to apply them to your cart. You know you've applied them properly if you see them added with a trash can next to them (see screenshot below).
You will also see to the far right the dollar amount you saved. You many finish your checkout and will only be charged the remaining balance. PLEASE NOTE: Reward points expire after 180 days so make sure to use them before they expire!