We have recently changed our business strategy to build a reputation with the online community as a reliable source of quality brand coffees and teas at prices that are always the lowest available online. The new CoffeeRocket pledge line is "Lowest Everyday Prices!".
There are several things our customers do to enable us to make our pledge.
The Price Match Guarantee is our way of ensuring that we always offer our community the best price on coffee and tea products at CoffeeRocket.com. If our regular prices are not better than our online competitors, we will give you an adjustment to offer you the same deal.
Just present to us the materials showing that another business is offering the identical beverage product for a lower price, and we will issue you a credit for the difference if you've made a purchase with us within the last 24 hours. Please read the Questions and Answers below for more details.
Below are the formal Terms and Conditions of our Lowest Price Guarantee presented in Question and Answer style:
My Rewards Terms & Conditions
When you redeem points in the MyReward$ ("Rocket Rewards Program"), you agree to be bound by these Program Terms and Conditions. CoffeeRocket.com reserves the right at any time and from time to time, without notice, to add to, remove from, change or terminate the Program; for example, CoffeeRocket.com may change the Program benefits, MyReward credit levels, Program affiliations or redemption offers at any time without notice. Participants are responsible for accessing these sites in order to keep informed of Program features applicable to Participants' rights and responsibilities with regard to the Program. For questions regarding the Program, Participants may also call 1-888-339-2506 (9:00 a.m to 3:30 p.m., (EST), Monday through Friday).
MyReward credits accrue and may be redeemed in accordance with these Program Terms and Conditions. CoffeeRocket.com may further restrict the Program based on your place of residence.
When you obtain MyReward credits, you have obtained a limited license from CoffeeRocket.com as described in the these Program Terms and Conditions. Accrued MyReward credits are not your property. MyReward credits are not transferable under any conditions, including upon a Participant's death, as part of a domestic relations matter, or in any other matter, and any purported transfer or exchange of MyReward credits is null and void. Accrued MyReward credits may not be combined with any other Program Participant's MyReward credits. All accrued MyReward credits will be forfeited upon your withdrawal from or termination of the Program.
MyReward credits have no MONETARY value. MYREWARDS CREDITS CAN NEVER BE CONVERTED TO CASH OR REFUNDED, EVEN UPON CANCELLATION OF YOUR ACCOUNT BY YOU OR TERMINATION OR SUSPENSION OF YOUR ACCOUNT BY US.
To the fullest extent allowed by law, CoffeeRocket.com retains ownership rights in any and all MyReward credits and grants you a limited, non-exclusive, non-transferable license to use MyReward credits only as specifically designated by CoffeeRocket.com as part of the Rocket Rewards Program. In the event that your account is cancelled or terminated by you or by CoffeeRocket.com for any reason, then you will no longer have the right to use any MyReward credits stored in or otherwise associated with your account, without any compensation to you or any liability of CoffeeRocket.com. Once MyReward credits are deleted from your account, they will not be reinstated, except at CoffeeRocket.com's sole discretion. Your only recourse and rights, if any, with respect to MyReward credits obtained by you is to redeem such MyReward credits in accordance with these Program Terms and Conditions pursuant to eligible redemption offers as specifically designated from time to time in CoffeeRocket.com's sole discretion.
You are encouraged to redeem MyReward credits stored in your account. CoffeeRocket.com reserves the right, at any time and for any reason, to terminate the Program or to otherwise cease to allow any and all uses of MyReward credits previously permitted. In such cases, CoffeeRocket.com generally will attempt to provide advance notice to Participants and an opportunity for Participants to redeem then-existing MyReward credits for eligible offers, as designated at such time by CoffeeRocket.com in its sole discretion; however, CoffeeRocket.com makes no guarantee there will be any such redemption offers available at such time.
The availability of any feature or aspect of the Program cannot be guaranteed.The existence of a particular offer available for redemption of MyReward credits is not a commitment by CoffeeRocket.com to maintain or continue to make such offers in the future. MyReward credits required for any redemption offer may increase at any time. The scope, variety and type of offers that may be available for redemption of MyReward credits can change at any time. CoffeeRocket.com has no obligation to continue making offers available for redemption of MyReward credits. In addition, CoffeeRocket.com may limit your use MyReward credits stored in your account, including applying limits to: the number of MyReward credits you may have stored in or credited to your account balance at one time, the number of MyReward credits you may redeem within a given time period (for example, one day), or the number of MyReward credits you may obtain per promotion. We also may remove MyReward credits from your account if they are posted to your account in connection with an activity that is subsequently voided, canceled or involves a return.
Participants are responsible for all taxes, liabilities, surcharges and any other fees associated with participation in the Program.
To the fullest extent allowed by law, CoffeeRocket.com makes no warranty, express or implied, regarding merchantability, fitness for a particular use or otherwise, regarding the Program or anything obtained by redemption of MyReward credits, AND CoffeeRocket.com is not liable or responsible for special, incidental, punitive, consequential, or exemplary damages arising from the, or related to, the Program or use in any manner of anything obtained by redemption.
You acknowledge and agree that the results of our internal customer service review processes will be considered binding and final by you with respect to any and all matters arising from or related to the Program. CoffeeRocket.com may audit any Participant's account at any time, with or without notice to the Participant, to ensure compliance with these Program Terms and Conditions. CoffeeRocket.com, in its sole discretion, may cancel, suspend or otherwise limit your access to MyReward credits stored in your account if there is any suspicious, fraudulent, abusive or unlawful activity associated with your account. If CoffeeRocket.com cancels, suspends or otherwise limits access to MyReward credits stored in your account, your right to use MyReward credits stored in your account immediately ceases. CoffeeRocket.com will use reasonable efforts to investigate accounts that are subject to access limitations and to reach a final decision on the limitations promptly. CoffeeRocket.com reserves the right to pursue legal action in the event of fraud, misrepresentation, abuse or violation of the Program Terms and Conditions.
The Program is subject to applicable government laws, rules and regulations. Void where prohibited